Cherwell District Council (CDC) is classed as a data controller. This means that CDC decides what personal information we need from you to provide you with services and to do the things we are required to do by law. CDC is registered with the Commissioner's Office – you can view our registration on their website.
How we use your information
To find out about the information we collect from you to deliver our services, including what allows us to use your personal information and who we share it with, please view the privacy notices for Council Service areas below.
How we share your information
Sometimes we might obtain information about you from, or share information with other departments within the Council as well as other councils, the police, health care providers, government departments, Ombudsmen, and organisations delivering services in partnership with, or on behalf of, Cherwell District Council. We will only share information where it is fair and lawful to do so.
Data matching, mining and analysis
For data matching and data mining purposes, the council will share your personal data with other bodies responsible for auditing or administering public funds, or where undertaking a public function, to prevent and detect fraud.
Data matching compares computer records held by one organisation against those held by the same or another organisation.
Electronic data matching allows potentially fraudulent claims and payments to be identified as a match and may indicate an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error, or other explanation until an investigation is carried out.
The council participates in the statutory National Fraud Initiative; a data-matching exercise with other public bodies run by the Cabinet Office for the purposes of preventing and detecting fraud.
Automated decision making and overseas transfers
Cherwell District Council operates within the UK and we do not use computers to make any decisions about you. Information we process is hosted and stored in the UK. Sometimes we transfer your personal information outside of the UK to other countries regarded as having an adequate level of protection..
By submitting your personal information to us, and by using our websites, services and products, you agree to us transferring, storing and handling your personal information in this way.
Retention of information
How long we keep your information, depends on why we need it, but we will only keep information for as long as there is a legal or business need for us to do so.
Information Security and Privacy
We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information.
Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.
In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.
Third-party websites you access through links on our websites will have their own privacy policies. We do not accept any responsibility or liability for these policies.
We use Mailchimp to send emails and alerts to people who subscribe to them. We also use Mailchimp to help us make our online advertising more relevant. Mailchimp enables us to target Facebook adverts to subscribers whose email addresses also show that they use Facebook.
We also use Mailchimp to help us find people with similar interests on Facebook. We cannot identify individual Facebook users by connecting Mailchimp with Facebook and we will only do so if you opt-in when subscribing to emails.
The majority of the Councils Services (websites, services and products) are not generally directed at children. We do not knowingly collect any personal information from children.
Where data is provided by parents or carers for the purposes of service delivery it will be kept in accordance with this policy. Children over the age of 13 are permitted to subscribe certain online accounts and provide data for services they wish to receive.
If you are a child, please do not attempt to become a registered user of our Services or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.
If you are aware of a child who has provided their personal information to us, please contact us at: email@example.com
Your information rights
You have a number of legal rights in respect of your personal data which are:
- the right to be informed about how it is being used and why;
- the right of access to it to check that we are acting lawfully and, in some cases, the right to rectify it or to have it erased;
- the right to restrict our processing of it;
- the right of data portability;
- and the right to object to automated decision-making.
Data Protection Officer
The Council’s Data Protection Officer can be contacted as follows:
Information Governance Team
Cherwell District Council,
Bodicote House, Bodicote, Banbury, Oxfordshire, OX15 4AA
Queries or concerns
If you have any queries, comments or concerns about any aspect of this policy or how the Council handles your information please email our Information Governance Team at firstname.lastname@example.org.
Information Commissioner's Office
You can also contact the Information Commissioner's Office (The ICO) to find out more about your rights as a data subject (a person that we hold personal data about) if you think there is a problem:
- email to email@example.com or
- by telephone on 0303 123 1113.
Privacy notices for Council Service Areas
- Building Control
- Council CCTV
- Data Subject Rights
- Development Management
- Dog Registration
- Environmental Information Regulations
- Environmental Health
- Freedom of Information
- Houses in Multiple Occupation Licensing privacy notice
- HR Recruitment
- Leisure and Sport
- Revenues and Benefits
- Property and Investment
- Self Build Register
- Street Naming and Property Numbering
- Waste Services