Cherwell District Council Accessibility Statement

Using this website

This Council’s website, has been developed for and is managed by Cherwell District Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability:

How accessible is this website?

We know some parts of this website are not fully accessible:

  • You can’t modify the line height or spacing of text
  • Most older PDF documents aren’t fully accessible to screen reader software
  • There is a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us by emailing us on

We’ll consider your request and respond back to you in 7 working days

If you can’t view the map on our ‘contact us’ page, call or email us for directions, contact details are on our contact us page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please contact us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) and Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a SignVideo link on our website which initiates a video link to a British Sign Language (BSL) interpreter who will speak with the Council on your behalf.

We are also able to provide a telephone translation service for those where English is not your first language.

We operate an appointments system at our offices, this enables us to prepare for your visit, for example we have rooms with audio induction loops which can be used for your appointment. We will also discuss with the customer when arranging to find the best solution.

Contact us to arrange a meeting.

Technical information about this website’s accessibility

Cherwell District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Application) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 ;AA standard, due to the non-compliances listed below.

Issues with technology

No ‘skip to main content’ option on any pages.

It’s not possible for users to modify text spacing or line height.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages or on-line forms.

Please Note: The accessibility regulations don’t require the Council to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Due to the vast number of documents on the website, to amend every document could be a disproportionate burden so we will assess the complexity and costs of fixing certain documents if we are unable to rectify an issue with accessibility. If you find any problems with any documents that you think are not meeting accessibility requirements, please contact us at If we are claiming a disproportionate burden for the document we will share our assessment.

Issues with interactive tools and transactions

We are aware that some internal applications and externally hosted systems do not comply with accessibility and usability standards.

We will work with our suppliers to improve the accessibility of these sites as much as possible.

We are aware that Cookiebot that we use for cookie consent management has an issue affecting users requiring assistive technologies, the supplier is working on reworking the product and are taking this into account for the re-design.

We are aware that Recaptcha that we use to authenticate that a real user is completing our feedback form does not comply to accessibility requirements, we are working with our website host to establish a solution to fix this.

We are aware that Esri that we use for My Neighbourhood mapping does not comply to accessibility requirements. Esri are working towards the development of WCAG 2.1 compliant products.

Some parts of this site link to or use content provided by other websites and these are not always accessible as our site. Examples include

  • YouTube videos
  • Google Maps

What we’re doing to improve accessibility

We continuously improve our website’s accessibility based on user and automated testing. We hold monthly accessibility meetings to measure our progress.

We also run mandatory accessibility training courses for our web content authors and promote the importance of accessibility using our internal communication channels.

We are speaking to our third-party suppliers about improving the accessibility of their products.

We also use Sitemorse, who have been publishing independent audits of the quality of Public and Private Sector websites for over 10 years.

An INDEX provides a benchmark as to how websites are performing against 8 Assessment Categories: Accessibility, Brand, Code / HTML, Email, Links (function), Performance, Search (SEO) and Spelling.

Cherwell District Council is currently ranked 18th out of 415 council websites and the graph below depicts the most recent survey audit.

accessibility graph


Black= Performance
Purple = Accessibility
Orange = Code Quality

This statement was prepared on 28 November 2019 when it was first published. It was last reviewed on 23 September 2020.