Website self-serve
Using the website rather than the telephone, benefits everyone:
- Faster processing - applications, reports and changes made online go directly to the right team and can be dealt with more quickly
- Frees up customer service teams - our customer service teams can better support people who can't use online services
- Shorter call waiting times - fewer people calling means those who can't use the online services or need urgent help can get through faster
- Saves money for essential services - self-service is more efficient and costs less, so the council can spend more on essential services
Pay, Apply, Report or Book
Quick links to our easy online services:
Use My Account (secure area) for benefits and business rates
- view your bills and check your balance
- set up, amend and cancel direct debits
- notify us of a change of address and
- see your benefits information
My Account - Sign in or Register
Use our Contact Us form
Select the relevant service area from the drop down list in the form to
- return all service information relating to your search
- submit a request to that service
- find a service contact number
Out of hours - emergency service only
Visit us at Castle Quay
Our address is: 39 Castle Quay, Banbury, OX16 5FD.
Castle Quay offers a variety of facilities to make your visit to Banbury as comfortable and convenient as possible.
Parking information
Castle Quay has two car parks for public use – South car park and North 1 car park. Both are open 24 hours. To find our car parks on your Sat Nav use the postcode OX16 5UN.
- South Car Park is located off Cherwell Drive and is the closest car park for the main Castle Quay and Lock29.
Our offices are in the Castle Quay centre opposite Lock29. Offices are located on the first floor and can be accessed by stairs or lift.
- North 1 Car Park located off Spiceball Park Road is the closest car park to The Waterfront where The Light and canal-side restaurants are situated. EV charging is available at North 1 car park.
For accessible route to The Light cinema and entertainment venue, as well as the outdoor terrace please use the Lower Ground level of the North 1 Car Park.