Noise investigation procedure

Out of hours service

Out of hours officer service

The Anti-Social Behaviour Team provide a limited out of hours service to facilitate the investigation of complaints and the collection of evidence of alleged breaches of formal notices at times of day when the Council Offices are closed.

Hours of operation

The service operates on three days a week, Thursdays, Fridays and Saturdays between the hours of 6pm and 3am.

Rules of engagement

The standby officer will respond to complaints from customers who have been previously advised that they have access to the Councils out of hours service. At the officers discretion the service will also respond to complaints of significant nuisance that have originated from Thames Valley Police. Typically these cases will involve multiple complaints to both organisations and would result in serious disorder or public nuisance if not addressed at the time.

Calls from members of the public or the police are received by the Councils out of hours call taking service. They in turn check that the case is one that requires a response and will then contact the duty standby officer. On receiving the case details the duty standby officer may either contact the caller for more information or attend directly depending on the nature of the case, the purpose of responding to the call and a dynamic risk assessment.

Unless pre planning has taken place the officers role in attending is strictly to secure evidence that demonstrates the existence of a statutory nuisance or other offence or to  witness  an  alleged  breach  of  a  previously  serviced  formal  notice.