Sign up for your new garden waste service
From 1 March 2022 we will start charging for garden waste collections from your property. Please note that from this date you will no longer be able to put food waste in your brown bin. Our new weekly food waste collections service starts on 1 March 2022.
By completing this order, you are agreeing to the terms and conditions for this service. These should be read prior to completing the subscription form.
Please do not send any cheque payments to us as we will not be able to process them for this service.
Please note that your “welcome pack” with your subscription licence label will arrive to you after 14 February 2022.
|Sign-up dates||Year one subscription price||Each additional bin
|By 28 February 2022||£36||£30|
|After 1 March 2022||£40||£30|
The charge is payable once a year and the subscription(s) is/are valid from 1 March to the end of February the following year.
Why are we introducing this change?
The collection of garden waste is a discretionary service, not a statutory service – i.e. one that we are not obliged to provide. In light of the council's overall financial position we had the choice to charge for the service or possibly discontinue it completely. We felt that it would be fairer for residents to have the choice to pay for a service or not, rather than not having a service at all.
We are not allowed to charge for the collection of domestic waste (i.e. the green bin) under the Environmental Protection Act 1990. There are also limits to how much the Council Tax can be increased and it was felt it would be fairer to charge only those residents that use the service.
Subscription and bin label
Please note your “welcome pack” with your subscription licence label will arrive to you after 14 February 2022. If you haven’t received it by 1 March 2022, please contact us.
If you have lost or damaged your subscription label you can request a replacement.
The collection crews will only collect brown bins displaying a valid subscription label from the household at which it is registered.
Residents who have larger gardens may subscribe for several garden bin subscriptions.
Cancelling your subscription
If you wish to cancel your payable garden waste subscription, please contact us by email or via the council website and provide one-month termination notice. You will still be charged for the year you have subscribed for (no refund will be given).
If you decide not to sign up to have your bin emptied, we will not remove your brown bin until June 2022, so you will have a few months to decide. Please note your bin will not be emptied during this time.
If you still would like your brown bin(s) to be removed after this date please contact us:
If any bins that we remove are still in good condition, we reuse them. Any bins that are not in good condition or working order are collected and recycled into plastic pellets and used again to make new bins.
Your garden waste collection day
Your collection day should not change. Every other week you can put your brown bin or bins out for collection along with your blue recycling bin and outdoor silver food waste caddy.
Please ensure your brown bin or bins are placed outside for collection by 7am on your collection day. Remember to bring the bin or bins back in as soon as possible after collection. You can check your collection day on our website.
If the collection is missed, we will return to empty the bin in line with our current arrangements. In exceptionally inclement weather, the contents of the bin may freeze and it may not be possible to empty the bin. In these cases, we will not return until the next scheduled collection day.
Reasons for not collecting your brown bin
We will only be emptying brown bins that display a subscription label and no side waste will be taken. For safety reasons please ensure that the lid of your garden bin is closed.
If your garden waste bin is contaminated then we won't be able to empty your bin. You will be asked to remove the contamination (e.g. food, plastic bags) so it can be emptied on the next collection date.
Only bins showing the official licences will be emptied. Residents can purchase as many licences as they want for their property.
There may be occasions due to exceptionally inclement weather, bank holidays etc. when the collections will be suspended. Full details will be provided on our website if there are any interruptions to the service. No refunds will be given for unexpected disruptions to the service.
If you are currently registered for the assisted collection service, and have subscribed to our garden waste collection service, then collections will continue as normal.
If you would like to enquire about setting up a new assisted collection, please contact our customer service team on 01295 227003.
If you live in a flat
Please discuss this with your managing agent or landlord and ask them to contact us to make the necessary arrangements.
Report a damaged or missing brown bin
Contact us if your brown bin has been damaged or is missing.
What happens to your garden waste?
The contents of your brown bin are taken to a composting site in Oxfordshire, where it is treated and composted, in just a few months. The compost is then used on local farmers’ fields. The process is called In–Vessel Composting. The garden waste must be composted at very high temperatures. This process allows the garden waste to be broken down, killing potentially harmful weeds or pathogens.
If you have a question that hasn’t been answered, please get in touch.