You must tell us in writing if any of your circumstances change
If you do not, you may lose money or you might have to pay back an overpayment.
Changes include if:
- You or your partner start, leave or change jobs
- You go off sick
- Yours or your partner’s income or your average earnings or hours change
- Your private pension increases or you withdraw any lump sums
- Your savings increase or reduce
- You open or close any bank accounts
- Your rent changes
- Anyone moves in or out of your property
- The income of anyone else living at home changes, such as adult children
- A new baby is born
- You are absent from home for more than a month
- You or your partner become a student
- You have an interest in, or sell any valuable property such a second home
- Your child care arrangements change
- Any of your children leave school or start higher education
If you are not sure whether a change is relevant, you should report it anyway.
Complete Your Form
- You must fully complete the form and press ‘submit’ at the end for this it to be received by us
- If you need to pause, you can save your progress and come back within 14 days
After 14 days any forms that were saved but not submitted will be deleted
What You’ll Need to Report Changes Online
Make sure you have:
- Your National Insurance number
- Your current benefit claim reference (you can find this at the top right of any benefit notification letters from the Council or on any emails sent from the Benefits team – it starts with a 1 and is nine digits long)
- Your email address (optional, but helpful)
If you give your email, we’ll send you a confirmation when your form is submitted
Keep Your Contact Details Up to Date
- Double-check your phone number and other contact details
- This helps us reach you quickly and provide better support
Providing Evidence
- The form will tell you what documents (if any) you need to provide
- You can upload evidence when prompted or using the email that you will be sent upon submission of the form
- For most claims, no extra documents are needed
We may use:
- Evidence you’ve already given us
- Documents from other benefit claims
If you couldn’t upload something during the form:
- You can upload it later via our website
- If uploading isn’t possible, follow the postal instructions below
Claiming Council Tax Support & Already on Universal Credit?
- You don’t need to send documents by post