Help if you're trying to apply
We are receiving a high amount of calls about the rebate.
If you need help applying please read the following information before you get in touch.
I do not have the "Quick Code"
You do not need to enter a Quick Code.
When you apply:
- leave the Quick Code box empty
- enter your Property Reference Number
- select Find Schemes
Error message on my application
There are several different errors that can occur when trying to complete your application, examples detailed below. If you receive an error message, make sure you have checked that:
- the letter from us confirms you are eligible to apply
- the details you are entering match the information on your letter
If you still can't apply please email us at email@example.com
|25||The Property Reference Number provided was found on the Local Authorities Database however they have not indicated that the property is eligible for these Schemes. Please only contact the Local Authority if you believe this is not correct.|
|36||The Property Reference Number provided was found on the Local Authorities Database however they have not indicated that the property may be eligible for the selected scheme. Please check which scheme you are eligible for then try again. Please only contact the Local Authority if you believe this is not correct.|
|47||There is a problem with the Property Reference number provided. If you have already submitted a request for this property it will appear in the 'MyGrants' area of the site. If you have not already submitted a claim for this property and you are the Eligible Party you need to contact the Local Authority to discuss your Grant Request urgently.|
|49||Something wasn't quite right. You need to enter your Property Password Code.|
|53||Something wasn't quite right. You need to enter your Property Password Code.|
|64||Something wasn't quite right. Your property details have not been matched.|
|83||You can't make more than one application for this scheme. You can only receive one rebate.|
|107||The Local Authority has indicated that this Property Reference Number is not eligible for this Scheme. The Property reference you have provided has already been used to apply.|
|116||Something wasn't quite right. You have not entered a passcode.|
How do I know if I've submitted my application?
Login and use the “My Grants” page to view the status of any grants you have requested. If there is a button saying “Continue Request” this means you have not completed your application.
When will I receive my rebate?
Rebates will be paid throughout the month of June.
My Unique Passcode doesn't work
The Unique Passcodes are case-sensitive and any letters in it must be entered as capital letters.
Also please ensure that when you are asked to enter your property passcode you are using the unique passcode contained on the top of your letter. It can be found next to the Property Reference and Account Reference.