Report it
If your bin has not been collected, please report it within 3 days of your scheduled collection day. Unfortunately, we are unable to return for missed collections reported after this time.
Bins must be presented by 7:00am, unless we have advised an earlier collection time. Our collection crews record bins that are not left out when they attend. If your bin has been recorded as not presented, you will not be able to report it as a missed collection and we will not return before your next scheduled collection.
Before you report a missed bin collection, please check:
- Your bin was left out for collection on the right day - check your bin collection day
- Your bin was put out for collection by 7:00am (we empty bins any time between 7:00am and 5:00pm)
- It was placed at the kerbside and could be clearly seen
- It contained the correct items
- If the crew have put a sticker on your bin explaining why it was not emptied
Garden Waste Brown Bins
From 1 March 2022, we will only return to collect a missed brown bin if you have subscribed as this is now a chargeable service.
If you want to continue to use your brown bin for garden waste please sign up to our garden waste collection service.
Food Waste
We are unable to return to empty your food waste caddy before your next collection. Please place the caddy outside the edge of your property (including any extra food waste) on your next collection day.
However, we still have the option on the Report missed bin form for you to submit a missed food waste collection. This information then allows us to monitor the frequency of missed food waste collections.
Our collection vehicles are equipped with a live reporting system that enables crews to record issues. We review these records before arranging a return collection.
Please note the form will not let you submit it until after 5:00pm on the day your bin was due for collection.
We will return to collect the missed bin within seven working days (Tuesday to Friday) please make sure it is left out.