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Terms and conditions

Using the bins

  • No hot waste or liquids shall be placed in the bins, nor shall any fires be lit within the bins.
  • The lids shall be kept closed at all times except when waste is being placed in the bins. The council will collect waste left outside of the bins and an excess waste charge will be made for this. Excess waste charges will be invoiced every 6 months period.
  • The customer must ensure the bins are accessible to the crew on collection day and that there are not any obstructions such as parked cars.
  • The customer shall not place any flammable, hazardous or dangerous substances in the bins. If these substances are found in the bins the Council will not empty them. For the avoidance of doubt, hazardous waste includes the following, (although this is not an exhaustive list); asbestos, lead acid batteries, fridges and freezers, fluorescent tubes, chemical waste, pesticides.
  • The customer shall not overload bins either in terms of weight or volume nor load the bins in a way that makes them unsafe.
  • The customer is under legal duty to provide the council with an accurate description of the waste to be collected via the Duty of Care form provided in the application pack.
  • Whilst every reasonable effort will be made to empty the bins on the scheduled collection date, the council does not accept any responsibility or liability for delays in emptying the bins due to breakdowns, withdrawal of labour, or other circumstances beyond the council’s reasonable control.Customers will be notified in advance of any planned changes to the collections.
  • It is the customer’s responsibility to maintain the bins in a good and clean condition. The customer shall not attach anything (including advertising) to the outside of the bins.
  • The customer must keep the bins safe and secure insofar as it is reasonably able to do so. Failure to comply with this will result in the council charging the customer for the full cost of replacing any bins damaged, lost, stolen or destroyed for whatever reason, except by negligence of the council.

Contract and payment

  • The customer shall use the bins solely for the deposit of their own waste or recycling arising for the use and occupation of the premises.
  • The customer must ensure only recyclable materials are placed in recycling bins. Failure to do so will result in the contents being disposed of to landfill by a separate collection and charged accordingly. Please see our webpages for details of materials suitable for recycling.
  • Payment is made in advance of receiving the collection service. Late or non-payment may result in a suspension of service and/or removal of bins. In these circumstances the customer shall be liable to a charge for the removal, cleaning and return of the bins.
  • The price includes administration of application, contract management, delivery of bins, hire of bins, collection and disposal of the contents. The price is not subject to VAT.
  • The customer must inform the council of any changes to the company such as address, company name or any other circumstance which may affect this agreement.
  • For the avoidance of doubt, title to the bins remains with the council at all times.

The contract may be terminated by the customer or the council on giving to the other a minimum of three months’ notice in writing.

The customer must complete and return an annual Duty of Care Controlled Waste Transfer note. The council will provide instructions on how to do this.

Prices may increase annually in accordance with the council’s fees and charges policies.