Annual Report 2022-2023

Customer service - help us to help you

Customer service excellence

Providing quality customer service for all our residents is another priority. We:

  • Improved our 24/7 ‘My Account’ online service to make it easier for people to request and track services like bulky waste collections.
  • Resolved 94 per cent of queries first time, way above our 75 per cent target.

Help us to help you

We are committed to delivering the best service possible and ensuring our services are accessible to all.

Doing things online is much cheaper and means we can spend more on providing essential services, so wherever possible, please make use of our website 24/7 online services. Here you can access a range of services online and can:

If you cannot use our online services, please email or call 01295 227001.

Alternatively, please write to us at Cherwell District Council, Bodicote House, Bodicote, Banbury, Oxfordshire OX15 4AA.

You can find your ward councillor.