Council adopts new Tenants’ Charter

People in North Oxfordshire who rent their homes from Cherwell District Council are to benefit from a new Tenants’ Charter.

Published: Tuesday, 5th September 2023

At Monday 4 September Executive, the Council approved to adopt its own Tenants’ Charter which outlines the services that tenants can expect from the Council as their landlord. In launching the Charter, the Council will also raise awareness to those renting across Cherwell of the rights of tenants and the responsibilities of landlords.

The Charter has been designed to align with the Social Housing Regulation Act and proposed Renters (Reform) Bill.

Councillor Nicholas Mawer, Portfolio Holder for Housing, said: “Residents are at the heart of everything we do at Cherwell. We believe that everyone has the right to live in a safe, comfortable and well-maintained home.

“We want to lead by example and as a landlord to around 180 properties across the district we set high standards and make sure that our tenants receive the service they should expect under new legislation.

“The new charter is the perfect opportunity for the council to continue to strengthen its relationship with its tenants and also take a leadership role in promoting and improving better housing standards and ensuring tenants, regardless of how they rent, understand their rights and responsibilities and where they can get help and support.”

The Tenants’ Charter was adopted by Cherwell District Council following a three week consultation that allowed residents to share their views and opinions on the proposed Charter.

The Tenants’ Charter can be viewed by residents on the council's website at

Tenants that are concerned about sub-standard housing can contact the Housing Standards team at Cherwell District Council via email at

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