The Housing Management Team currently manages 146 rental properties, 60 being specialist assisted housing unit developed with support from Oxfordshire County Council.
The properties we have developed that are available to rent are advertised through the Choice Based Lettings scheme and you will need to be registered on the housing register to be able to apply.
Repairs service
Council managed properties only
Awaab's Law and what it means for you
On 27 October 2025, a new law called Awaab’s Law came into force. It was introduced after the tragic death of two-year-old Awaab Ishak, who died because of damp and mould in his home. The law exists to make sure every customer has a safe, healthy home and that we, as landlords, act quickly when problems are reported.
Act quickly - report an issue
The law sets strict deadlines for action and we are committed to meeting them.
Emergency hazards such as
- gas leaks or strong smell of gas
- dangerous electrical faults (such as exposed live wiring, sparking sockets)
- severe mould causing immediate health concerns (especially for children or vulnerable customers)
- structural collapes risk (eg celing falling, unsafe stairs)
- no heating or hot water in freezing conditions
will be investigated and your home made safe within 24 hours. To report an emergency hazard call us immediately on:
- 01295 221615 during office hours 9am to 5:15pm or 01295 221615 outside office hours, including weekends and bank holidays.
A significant hazard is one that does not pose an imminent risk (so not an “emergency”), but is serious enough to harm health if not dealt with promptly. Significant hazards such as
- Widespread damp and mould that is not immediately life-thretening but could cause illness
- Faulty extractor fans or poor ventilation - leading to condensation and damp build-up
- Broken heating in mild weather (not an emergency, but still serious)
- Structural cracks that aren't about to collapse but could worsen
will be:
- Investigated within 10 working days
- Followed by a written update within 3 working days of the investigation finishing
- Your home will be made safe within 5 working days of the investigation finishing.
- If the work needed is complicated, we will begin work within 12 weeks.
Significant hazards and non-urgent requests can be reported using the form below. We will contact you to make arrangements for our handyman or suitable tradesmen to complete the repair as soon as possible
Tenants' Charter
We want everyone who rents a home from us to feel secure and know that help is there when it’s needed. That’s why we developed our Tenants' Charter which sets out our commitments to our residents.
How to make a complaint
The Complaint Handling Code sets out that we as a landlord must have a 2-stage complaints process.
We must acknowledge a complaint at stage 1 of its process within 5 working days and supply a written response within 10 working days from the date of acknowledgment.
If you are still dissatisfied after you receive a stage 1 response, you can request to progress your complaint to the final stage (stage 2). We will acknowledge a stage 2 complaint within 5 working days and supply a written response within 20 working days.
In some cases, we can extend the timescale to provide a response by 10 working days at stage 1 and 20 working days at stage 2, however, we must let you know and explain the reason for extending the timescale for providing a response.
Housing Ombudsman
You can bring a complaint to the Housing Ombudsman Service for investigation if you have completed your landlord’s complaint process and the issues have not been resolved.
The Housing Ombudsman Service can also help if we have not responded to a complaint you have made.
More information can be found on the Housing Ombudsman website.
Rent Changeover
We are responsible for rent collection for all CDC owned and managed properties. If you need to speak to us regarding your rent account, please call 01295 227001 and ask to speak to the Accounts Receivable Department.
Shared Ownership Insurance details 2025/26
Key information for Leaseholders: