A change to telephone line opening hours

Please be aware that from Tuesday 11 February, opening hours at our customer contact centre will change. Phone lines will be opening at the later time of 9am.

Published: Wednesday, 5th February 2020

The closing time of 5:15pm will remain unaffected.
 
The change is being made to accommodate daily updates and development opportunities for our staff.
 
Currently less than 2 per cent of phone calls are made at that time of the day. We hope that this small change will enable us to offer you a better experience when you speak to us.
 
To make sure we don’t miss any essential emergency calls, out existing out-of-hours phone line cover will be extended until 9am.
 
If you need to get in touch with a query, you can find contact information for the relevant team here.
 
The emergency out-of-hours service is available on 01295 221531.