Coronavirus : Shielding our most vulnerable

How we can help

Help for our residents

During this period of lockdown we know that you will be relying on family, friends and neighbours to help you with everyday tasks. If you need additional support there are a range of organisations that we have partnered with, who are ready and waiting to fill in the gaps.

If you need support for a need not listed below, please email us at or if you’re not online, call us on 01295 227051 and we will help get you the support you need. 

Our shield line is open Monday to Friday 8:45am to 5:15pm and is redirected out of hours to shield-oxfordshire.

Partner organisations

Community Connect

Telephone: 0300 004 04 01
Support and guidance on how to keep well at home, what support is available and how to manage anxiety, debt and money advice.

Volunteer Driving Scheme (Citizens Advice)

Telephone: 0300 3030125
If you (or someone elderly/vulnerable you know) are self-isolating and have no means of getting food, we can deliver an emergency food parcel to you.  To request a delivery call the above number and leave your name and telephone number only. One of the team will call you back. We can also support you to get an assisted food delivery.

Age UK Oxfordshire

Telephone: 01865 411 288
New, free, telephone support service, for older residents providing a friendly, regular weekly call to see how people are, to chat and also help if people are facing practical problems. The number connects straight to an answerphone, where you can leave your name and contact number.  You  will receive a call back as soon as possible during normal working hours.

Please note this service cannot provide medical advice - people should ring 111 for medical advice or 999 in a medical emergency.


116 123 (free from any phone)
Whatever you're going through, you can talk to someone at the Samaritans

Oxfordshire Mind

Telephone: 01865 247 788
If you're concerned about your mental health, the information line can point you towards support.

Oxfordshire All In

Oxfordshire All In are mapping all community services available within Oxfordshire which you may find of use.  If yourself or know anyone who is providing services/community provision in the light of the current situation with Covid-19 then please enter details so it can be mapped in the site.