Current vacancies - Caseworker (Grants Team)

Record details

Job title
Caseworker (Grants Team)
Service and Directorate
Housing Development and Standards
£25,471.00 - £27,925.50 per annum
Weekly hours
The Job
Cherwell District Council is an ambitious and forward-thinking local authority, working collaboratively to deliver the actions set out in the Council’s Housing and Homelessness Strategies. The Caseworker is the first point of contact for customers and agencies enquiring about grants and assistance offered by the Home Improvement Agency, Small Repairs Service and Disabled Facilities Grants. This role plays a key part in providing advice, technical assistance, information, and support to vulnerable and disabled people who need small repairs or adaptations to their home. The Caseworker is responsible for processing grant applications and undertaking statutory means-testing and benefit checks before grants can be approved. They will be required to visit people in their own homes to gather information, discuss their housing requirements and how the customer needs might be met. They will be required to coordinate arrangements for small repairs works and will liaise with contractors to ensure adaptations work is undertaken in line with agreed timescales and procedures.
The Person
As the main contact for customers and contractors, you will have excellent customer service, interpersonal and communication skills and be able to demonstrate how you have applied these skills in practice. You will need to be competent using IT systems to ensure case management, performance and record keeping is accurate and up to date. You will have some knowledge of the welfare benefits system and the work that the council does in relation to facilitating disabled adaptations and other grants. Experience in financial procedures and finance software is desirable as this role is also responsible for processing purchase orders, payments, and invoices. As a key member of the team, you will be able to multi-task and build working relationships with a range of internal and external customers. If you are interested in a role that makes a positive difference and contributes to assisting vulnerable people and people with disabilities to remain living independently in their home for as long as possible, we want to hear from you.
The Benefits
The Council is an equal opportunities employer and has flexible working practices.
• A generous annual leave entitlement
• Opportunity to join the Local Government Pension Scheme
• Cycle to work scheme (after one years’ service)
• Incremental pay award (awarded annually in April after one years’ service)
Closing date
Monday 15 August 2022
Interview date
Wednesday 24 August 2022
Additional information
For more information please contact John Lehman – Senior Grants Surveyor on 01295 221657
Recruitment Pack
Guidance notes
Application form