Website URL : http://www.cherwell.gov.uk/index.cfm?articleid=9230

Cherwell - 'a good place to live' survey confirms

Cherwell District Council has just carried out its annual customer satisfaction survey. The results are now in and 86 per cent said that Cherwell is a good place to live.

The message from this year's survey is very positive. Cherwell has improved satisfaction levels in most areas and despite the current economic climate staff have maintained high levels of service delivery, and in many areas even improved it.

image depicting Bodicote House entrance

This year's survey shows that more residents than ever are satisfied with Cherwell's performance. The percentage of people satisfied with services provided by the council has risen to 75 per cent - the highest rating of satisfaction since Cherwell began the annual survey. And the number of residents who are dissatisfied has fallen by 2 per cent.

Councillor Nicholas Turner, Cherwell's lead member for performance and customers, said: "Customer satisfaction surveys are an important way of capturing people's views about how well we are delivering services and are crucial in deciding the council's priorities.

"It's good news that in a time of economic hardship that residents recognise that the council consistently provides increasingly excellent service.

"We know that there are areas for improvement - residents remain concerned about anti social behaviour and we will be taking a fresh look at that. But overall satisfaction continues to improve and Cherwell remains one of the best places in the country to live."

The percentage of people who feel well informed about the council has also risen - seven in ten respondents scored this area highly. And satisfaction with the council's recycling efforts remains high at 80 percent.

Cherwell District Council will continue to monitor its performance and customer satisfaction to make sure that residents can benefit from further progress and improvements to service delivery.

The survey was run on Cherwell's behalf by SPA Future Thinking. For more information email michal.gogut@cherwell-dc.gov.uk or phone 01295 221575.

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