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Housing service standards

We are committed to providing excellent service to our customers.

What are service standards?

Service standards set out the level and quality of service we aim to give you and which you can expect to receive from us. You can download the full set of housing service standards from the section on the right. In summary the standards cover the following areas:

  • general service delivery
  • housing advice including homelessness
  • housing register
  • private sector housing
  • strategic housing.


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