We ask people their views in order to improve our services and policies.
Good communication with local people has never been more important. To give customers an opportunity to have their say we regularly run events and consultations such as surveys, forums and discussion groups. Without them, we cannot be sure that we are delivering our services in the right way. More information about our Annual Customer Satisfaction Survey.
For more information on our approach please look at our consultation and engagement strategy (130kb) that we adopted in May 2012.