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We ask people their views in order to improve our services and policies.

Good communication with local people has never been more important. To give customers an opportunity to have their say we regularly run events and consultations such as surveys, forums and discussion groups. Without them, we cannot be sure that we are delivering our services in the right way.

Cherwell Disability Forum 17th June 2015

Location: Bodicote House; Chambers

Aim: Engage with member of the community with an interest in disabilities including people with disabilities, service users, corer's, and professionals.


(Copies of all Presentations and full notes can be found on the Disability Forum Homepage.)

There were two presentations:

1. Role of Advocacy : seap (Support Empower Advocate Promote)

Kate Hill, Team Manager, Oxon and Bucks, presented a talk on the understanding and role of advocacy and how they undertake their work and who for. It was well received with a number of enquiries made; especially by a lady who had a 'complaint' with the NHS.

The feedback forms received (10), all 10 stated that the presentations were of interest to them; in the open question of 'what they enjoyed'; 3 stated seap especially as being good an example: "seap relevant to my role and very useful information"

2. Supported Internships: Pilot Project with Mencap/Oxfordshire Employment Service and Banbury & Bicester College

John Harrington, Deputy Manager, Oxfordshire Employment Service, presented a talk of the pilot supported internship; he covered the main drivers for the project and the aims. Hannah Thomas from the Banbury & Bicester College was in attendance but did not talk through the College's plans. There are 5 opportunities for supported internships in the Cherwell District.

A number of questions were asked; some from a very personal perspective that could not be answered. The feedback forms received (10), all 10 stated that the presentations were of interest to them; in the open question of 'what they enjoyed', and an example was that they enjoyed "hearing about opportunities for the disabled".

For further information please contact Tracie Darke, Consultation and Engagement Officer, or tel. 01295 221575

Customer Satisfaction Survey 2015

Take part in our satisfaction survey

It is important to us to find out what you think of the services Cherwell District Council provides for the district. So each year we undertake a customer satisfaction survey. It helps us to find out how happy you are with our services and identify priorities and improve services for the future.

SPA Future Thinking is carrying out the Customer Satisfaction Survey 2015 survey on our behalf so you can be sure that the answers you give are confidential. The survey closes on 10 July

SPA Future Thinking Cherwell District Council Customer Satisfaction Survey 2015 

Win, win, win...

Local produce hamper!

Return the Customer Satisfaction Survey questionnaire today and enter our prize draw to win a local produce hamper (worth £50).

The prize draw is conducted in compliance with the Market Research Society Rules and Regulations for administering prize draws.

Link to the Terms and Conditions

More information about our Annual Customer Satisfaction Survey

For more information on our approach please look at our pdf consultation and engagement strategy (130kb) that we adopted in May 2012.

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