Cherwell District Council
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Our customer service team is available to help everyone get the information and services they need, over the phone, online, or in one of our local one stop shops.
We have LinkPoints in Banbury, Bicester and Kidlington.
The Banbury LinkPoint is located alongside the Tourist Information Centre in the Castle Quay shopping centre (opposite Costa Coffee).
In Bicester our office is in the Market Square, and in Kidlington we are inside Exeter Hall.
All our offices are open Monday to Friday, 8.45 - 5.15. They open at 10.00 on Wednesdays to allow for staff training.
All the offices offer:
- an accessible environment, fully wheelchair and baby-buggy accessible
- help and advice with benefits and council tax, and with expressing an interest in a home under the choice-based lettings housing scheme. You will be able to apply to go on the housing list or have help around homelessness issues
- everything to do with waste and recycling, pests, pollution or food hygiene, parking permits and season tickets
- a self-service point so that you can access online services such as planning, with help from staff where needed.
If we can't answer your query or give you what you need we will find someone who can, and we will be continually expanding the range of services in response to local needs.
Customer Service are the first point of contact via the phone for the following services:
- Waste and recycling - all enquiries relating to recycling bins, missed bins, arranging bulky waste
- Environmental services - pest control, health and safety, abandoned vehicles, noise and pollution, dogs
- Council tax
- Housing benefits
- Housing services
- Business Rates
- Grants and insulation
- Election services
- General enquiries
- Parking appeals
- Complaints
Hours of opening are 8.45-17.15 Monday to Friday.
Customer Service receive over 15,000 calls per month. Our customer advisors are multi skilled and aim to resolve your enquiry on first contact, if this is not possible you will be contacted back with an answer within 2 working days. We aim to answer all calls within 5 rings. Call volumes peak between 12.00-14.00, and lines tend to be quieter before 9.30am and after 16.00
As an alternative to calling you can email us. In addition many services are accessible on the website. Please use the search facilities to check online availability. Payments can be made online and also 24 hours a day using the automated telephone payment line on 01295 227073.
Payments
We do not accept cheque payments at our local offices but will provide you with a pre-paid envelope for you to send your cheque to the our head office at Bodicote.
Paying for council services
You can pay your council tax and all other bills online by debit or credit card. Make a payment online now
To pay your business rates or an excess charge for parking call the automated payment line on 01295 227073. Have your debit or credit card, and reference number to hand.
In person using cash, credit or debit card at any of our local one stop shops (see the contact list to the right).
By sending a cheque to Bodicote House. Call in to one of our local offices for a pre-paid envelope.
You can access our services over the phone (telephone numbers can be found under contacts to the right).
Paying council tax
If you have a council tax payment card or barcoded bill you can pay your council tax at the Post Office or at a PayPoint. Don't forget to take your card with you. If you don't have a card please let us know on 01295 227000 and we'll arrange for you to have one. You can find your nearest PayPoint by using the agent locator on the PayPoint website (see useful links to the right).
You can pay your council tax and all other bills online by debit or credit card. Make a payment online now
To pay your council tax you can call the automated payment line on 01295 227073. Have your debit or credit card, and reference number to hand.
Why not set up a direct debit for your council tax and make regular payment easy? Call 01295 227000 for a fast and easy way to pay with a choice of dates.
