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Council tax is payable on any domestic dwellings including houses, bungalows, flats, maisonettes, mobile homes and houseboats whether owned or rented and is charged to pay for services we provide.
Council tax rates are published each year together with information on how rates are assessed, eligibility, how to pay etc. We also provide information on how to appeal if you think your council tax bill is incorrect.
If you move (including if you are a first time buyer), please let us know your change of address by completing a council tax change of address form online or use the contact details ('Contact Us' below right). Please have your council tax number ready.
How is your council tax calculated?
Council tax is chargeable on a daily basis and it is due for payment on the 1st of each month unless you have arranged to pay by direct debit on either the 1st, 9th, 18th or 25th of the month.
We will give you 14 days notice for your first instalment. You may spread your monthly instalments until next March, although we may ask you to bring your account up to date before your account is amended. If you wish to do this, please complete the extend instalments to March form online.
Your bill will confirm if you have been awarded any council tax discounts, exemptions or council tax reduction. Please ensure you remember to inform us if you no longer qualify for these reductions as we will recover any money fraudulently claimed. You may be subjected to a penalty or prosecution if you fail to notify us of the change within 21 days.
You cannot withhold payment of your council tax if you feel that you are receiving a poor service.
How to contact us
Please use the contact detail links ('Contact Us' below right). You can contact us by e-mail, telephone or letter, please remember to quote your council tax account number when contacting us. We may not be able to discuss your enquiry without this number.
We are unable to deal with enquiries face to face without an appointment. If you visit one of our LinkPoint offices without an appointment you will be signposted to use the telephone.
We will aim to deal with 90% of calls to the main switchboard, and 85% of calls to extensions within 10 seconds; and 95% of all calls will be answered within 15 seconds. Less than 2% will be unanswered.
We will aim to reply to at least 80% of your letters and e-mails within 10 working days.
If you visit on of our one stop shops we will aim to deal with you enquiry within 15 minutes.
Please note that at peak times this may not always be possible.
- [PDF] Council tax leaflet 2013_2014 (773kb)
- [PDF] Council tax charges by property band 2013/2014 (209kb)
- [PDF] Council Tax Attachment of Earnings - Guidance to Employers (51kb)
- More Downloads